Refund Policy of Kim’s Websites

This Refund Policy (“Policy”) applies to the following purchases: Web Design, Website Services, Social Media Management, Search Engine Marketing Activities. Excludes Search Engine Optimisation as we explain to each customer that all Search Engine Services are highly variable and must proceed at their own risk. We do have a guarantee of if the service isn’t successful within a predetermined timeframe (30 days), an additional 30 days of equivalent services will be provided at the waived equivalent cost.

1. General

     (a) We offer refunds and replacements services in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

     (b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

     (c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your service.

2. Australian Consumer Law

     (a) Under the Australian Consumer Law:

         (i) Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

             (A) to cancel your service contract with us; and

             (B) to a refund for the unused portion,

         (ii) You are also entitled to choose a refund or replacement services for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

     (b) We offer refunds and replacement of services in accordance with the Australian Consumer Law.

     (c) The Australian Consumer Law provides a set of Consumer Guarantees which

protect consumers when they buy products and services.

     (d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

     (e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

     (f) If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund.

     (g) If a service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the service replaced.

3. Cancellation and Change of Mind

     (a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

4. Exceptions

     (a) Notwithstanding the other provisions of this Policy, we may refuse to provide a refund for a product or service purchased by you if:

         (i) You misused the said product in a way which caused the problem.

         (ii) You knew or were made aware of the problem(s) with the service before you purchased it.

         (iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

         (iv) You didn’t provide specific information requested by us that would attribute towards the success of the service.

Any other exceptions that apply under the Australian Consumer Law.

5. Response Time

     (a) We aim to process any requests for refunds within 7 days of receipt.

6. How to arrange refunds

     (a) You can contact us at the end of this Policy to discuss a refund using the information.

     (b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

     (c) To be eligible for a refund, you must provide proof of purchase.

     (d) You may be required to provide a government issued identification to qualify for a refund

9. Contact Us

     (a) If you wish to speak to us about this Policy or about any refund, please contact us at: kim@kimswebsites.com.au.